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Newsletter emailed to clients September 2016, specially formatted here for web viewing


Hello Everyone,


Just a quick email to help with how to recognize a spam or virus email.


If your email and antivirus system is not powerful enough to stop emails in this example then it is up to you to be diligent and recognize a malicious email and to not click any links or attachment included in it. Doing so can run unwanted code on your computer causing irreparable damage to your files. This example below is from my Gmail but the steps are pretty similar whether you're in Outlook or another email program.


This is how the email looks in my inbox...

Straight away this should ring alarms bells. AGL is not my electricity provider, they do not have a presence in WA at all. If you're not sure, you can always Google for the name AGL Electricty to find out more... The AGL website even warns of the hoax emails.....

Perth Computer Help - sample screenshot of AGL Electricity website with scam email warning

But if you're still unsure about the authenticity of the email ​then hovering your mouse on the senders email will bring up more information about the sender, in this example we can see the email address is definitely not a genuine AGL address so should not be trusted.

Perth Computer Help - sample screenshot of scam email sender address posing as AGL Electricity

In the past years, Microsoft's free antivirus have been good enough to keep people safe but with the increasing sophistication of hoax emails and speed at which they adapt very few free antivirus programs can keep you safe. I can no longer recommend the free Microsoft antivirus and recommend Panda or Avira for free antivirus or Trend ($39) or Kaspersky ($21) for subscription based Antivirus.


I also recommend SuperAntiSpyware ($40) or Malwarebytes ($52) if you want to take your protection to the extreme.

It's important that you know what your antivirus solution is and that it is up to date otherwise you are simply not protected.

Sometimes the only fix after a bad 'crypto' virus infection is to restore data from a backup so it's also important that you have your important files backed up safely somewhere separate from your computer and off the network even.


If you want any more information please don't hesitate to contact me.

Perth Computer Help - sample email screen shot of scam email
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