I pride myself on my customer service and this is reflected in what people say after they've used my services. As of January 2021 all Google Reviews are 5 stars and the Facebook average is 5!
Thank you everyone!
Below are some other nice comments sent in from clients.
5 stars on Facebook (Jan 2021)
5 stars on Google (Jan 2021)
Layne, is always friendly and extremely helpful. He is also very good at answering any questions/concerns. Appreciate his extremely good customer service.
Maria - Como
21st May 2021
5 stars from me, and will bear in mind any future issues and purchases, also if I can recommend you to others who need help I will definitely be doing so.
Once again thanks for all your help.
18th May 2021
Morning Layne, this is a brief note to record our appreciation for your advice in relation to our new system, it's aquisition and installation. You did a great job. The new computer suits our needs and the monitor is bright clear and large enough for our aging eyes to see very well ! Thank you again. We will recommend you to everyone we know who needs the services of an expert .
Kim & June
I had virtually given my Apple computer up for dead! Frustrated with it for well over a year. Now it has become my best friend and is alive and well! Thankful for the fantastic recovery.. have absolutely no hesitation to recommend to others.
Layne is an amazingly knowledgeable person who does a fantastic job. He is very patient and always helpful, especially with his older clientele who need that little extra assistance!!
He has helped with our business and personal computers for several years now and we wouldn’t go anywhere else.
Gill and Vic Miller
Layne provides an excellent and swift support service for when things go bad (Dad my computer won't turn on) and when service and upgrades are needed. Thanks again
Paul - Jan 2021
Layne provides a prompt and competent service at a competitive price.
Regards, Rob Medbury.
You not only have great service,but you back it up,from being prompt,polite,courtesy,,,i have had no difficulty in passing on your details,,,and the BBQ season has not yet commenced,,,two meters or not...Quite simply you are running a great service,,,run by a great guy,,,
Having a business laptop suddenly stop functioning is never a good thing. Layne came recommended as an astute and decent independent tech, and he didn’t disappoint. He was very responsive and helpful, especially given it was a weekend. Got the unit back up and running quickly and cost effectively, and clearly explained what the issues were and what had been done to address them. Would definitely utilise his services again if the need arises.”
"RM", “Director, Psychsafe Pty Ltd.”
I was recommended Layne’s technical help from a well-known computer shop and I am happy I took their advice. Layne came and set-up my PC account settings, Win10 settings, the emails, the printer, home network, all in a short manner of time. He is knowledgeable and skilled at his work and swiftly resolved all my issues, while explaining to me what he was doing. I had expected the work to take a long time but he was fast and efficient. In no time I had it all set-up. Thank you Layne. I know, I now have a ‘go-to’ person for all my computer needs.
P Payne. (13th March 2020)
Layne, of Perth Computer Help, has been my source of reference for all things computer for many years now. Some time back he assisted me in the selection and purchase of several pieces of equipment. I have had no regrets. His back up, and assistance service is excellent. He responds quickly to reported faults, and has a high degree of technical expertise which enables him to sort out and correct problems with the minimum of fuss, and in a timely manner. I have always found his rates very reasonable. A good, honest, reliable service
I (we) would like to advise anyone who is thinking of up-dating or just needing a service on their computer or any advice regarding this area of expertise that Layne van Smaalen from Perthcomputerhelp is first class in any aspect of computer needs. We have known Layne for nearly ten years now and he has ALWAYS been available to us no matter what our problem(s) were and reassured us "it can be fixed" and within a very acceptable time frame. He has always displayed empathy to us being the novice and always explained exactly what was needed with the best price. We have no hesitation whatsoever in referring Layne to anyone with ANY computer issues - he is the man for the job
M & R Elliot
Layne set up my new laptop and transferred everything from the old one-a job well worth paying him for. He saved me a big headache and did it promptly and competently, solving unexpected problems along the way with calmness. He's helpful and reliable - did the job when he said he would, turned up when he said he would. I will be going to him from now on for all my computer problems!
If I could give another STAR I would. Incredibly reliable, efficient, honest and will move mountains to get the job done right and as fast as they can. Hands down the most helpful I.T guy I've come across....
Layne has been helping me for at least two years now , with all my computer and internet problems . I can call him and he will always come to my house on the day . Nothing seems to be an issue with him , always very understanding and helpful .Even just giving me advice over the phone . I would be so lost without his never ending help .
I have been using perthcomputer help for around 2 years,Layne always provides a friendly efficient service i would reccomend him to my friends.
I’m happy to pass on your details to anybody seeking a professional computer guru who’s also good to deal with. My main criteria are (1) you know what you’re doing; (2) honest when something puzzles you; (3) can be trusted to show up at the agreed times; (4) give good value for money. In addition your occasional emails are informative and the typeface is so big that I don’t need to wear glasses to read it!
Thanks for all you do!
Thank you for your help Layne. Found you to be prompt, friendly and knowledgeable.
Would happily recommend you for any computer help. Also reasonably priced.
I am very grateful for your help with my laptop repair and upgrading of hardware and software. The result has exceeded my best hopes.
The new PCI-e network card and the Samsung SSD have given it a “kick” …. it boots up fast, loads files, messages and programs mega faster than ever before.
Great service, and top recommendation.
I have just had a replacement computer installed by Layne, of Perth Computer Help.
He is very knowledgeable and helpful (and patient with my ignorance), and phoned me several times to check that all was going well. I think he is trustworthy, and would recommend him to you.
You are a magician
Chelsea, Abel Roofing.
I am an old man, probably older than most at 96, but that is not enough to deter my interest in using computers after experience of about sixteen years. The big problem is that people like myself and many others, find the computer does not always respond in the manner we would wish and that very often is the the beginning of an unfavourable computer relationship with the user. There is a need to calm the storm and from my numerous experiences, I have found Layne has the gentle touch to restore the goodwill between myself and the troublemaker, for a most reasonable charge. For my computer problems, which I am unable to solve myself there is no problem, its always a call to Layne.
Thomas H Hicks
Thank you to Layne from Perth Computer Help for his reliable and efficient service. He has assessed in resolving many issues with our computers both personally and for our business.He has also set up and refined a web site for our business. Thanks.
I had a seemingly insurmountable problem when I lost my complete e-mail account, probably caused by incorrect settings by a previous technician. I know it presented some problems for Layne but he didn't let it beat him and I am now up and running and maybe more secure than before. I am very grateful.
I have used Perth Computer Help for all my computer needs for the last 8 years. Layne is very flexible and willing to assist when computer issues arise. He has helped me sort out potential computer threats and also put me at ease to solve perplexing IT issues. He is also prompt in attending to any requests. I would definitely recommend Perth Computer Help.
THANK U SO MUCH LAYNE! Feel so much better n safer having u at the end of the phone! X
I contacted the call centres for the manufacturers of my new software and printer but they were quite useless, and I lost a lot of time. Layne was prompt and pleasant, and he quickly fixed the problems with both.
From our perspective, Layne (Perthcomputerhelp.com) was just what we needed. Layne was able to configure our wireless router and get our 3 Laptops back up and running in no time. He was extremely professional and accommodating; he even came out to us at very short notice which allowed us to get back up and operational again faster than we expected. When you get used to having technology and in particular the Internet available at your fingertips, when it fails the whole household is upset and frustrated and without Layne we would have been unable to connect for an even longer period. I would have no hesitation in recommending Layne for IT support.
It’s so nice for us to have someone like you that knows what he is doing! [the last guy] would take a week to do what you do in two hours, and most of it was fixing his own muck ups.
Jenny, Amour Charters
Thankyou very much!!! Our networking and point of sale has never been so efficient (that means less work for me!) and I will surely be recommending perthcomputerhelp to anyone who needs help or advice with computers. Also, the 2 new PC's that you built for us are proving already to be a great investment. I can now go home at closing time!!! Thanks once again!
Perth Computer Help removed a bad virus in the minimum of time allowing me to get back to my part time job
Layne always makes an effort to get here as soon as he can or offers advice over the phone in the interim.
First time I have used Perth Computer to fix a problem on my computer, and was very pleased with the standard of service provided. Has good knowledge of computer problems, and explains it to clients.
From a loyal repeat customer, thanks heaps Layne. Layne is very knowledgeable on all computer things, he successfully sinced all our electronic goods. Layne was highly flexible and available on short notice on a weekend.
He was considerate to accommodate my limited availability. Worth every penny
Layne is a pleasure to welcome into your home... especially when your computer is wreaking havoc. My small
business would be less effective without him.
Very thankful for computer help even in very wet weather. Have been able to understand & use the computer better than I thought I could.