I pride myself on my customer service and this is reflected in what people say after they've used my services. As of January 2021 all Google Reviews are 5 stars and the Facebook average is 5!
Thank you everyone!
Below are some other nice comments sent in from clients.
5 stars on Facebook (Oct 2022)
5 stars on Google (Oct 2022)
Layne has been looking after my business and personal computer needs and problems for some time. In all that time he has been quick with repairs and free with advice. I find his workshop immaculate - always an important point with me - and his prices are very reasonable. For any non-computer nerd having problems he is a good person to turn to.
I was impressed with the service shown by Layne of Perth computers. ' The quote was the cheapest of three that I was able to get. Layne was keen to assist when I struggled with payment of a deposit. He then met his side of the bargain, in both the drop and collection and with the repairs carried out. I am grateful and would use his services again!
We would like to express our complete satisfaction of the service we have received from Layne at Perth Computer Help over the many years we have been a customer of his. I think it has been approximately 12 years.
We have had a number of "queries" with our computer from time to time some more difficult than others and each time we contacted Layne he has attended to the problems promptly and successfully with the new 'remote' service he is able to provide. How great is that.!! Also the security we have through Layne is second to none - we have been 'saved' many times.
In saying this only proves that Layne is up-to-date with all the latest protection services and programs. He is up-to-date with anything to help his customers be safe and secure. He is a very dedicated technician and I know we won't be going anywhere as long as Layne is still around. He knows everything regarding any technical device you may have - give him a call, he is ALWAYS happy to help.
M & R Elliott
Thanks Layne- you fixed my computer screen in a timely way and you were easy and professional to deal with. Also, I was very happy with the price. I will definitely be using your services again in the future. Thanks so much.
I would highly recommend Layne who has been very helpful and patient with someone who is a complete moron when it comes to technology!
Once again Layne fixed my problem in no time with patience, manners and knowledge. There is no one I would rather let touch my computer. He is the go to man. Thanks Layne
Layne has been our ‘go to man’ for all our computer needs for the 7 years that my husband and I have been employed as Building Managers. We are a little computer illiterate and Layne has always been there to answer anything that we may throw his way. We love the fact that he has also set us up remotely, which means sometimes its just a matter of giving him a quick call and he will sort it from his end. Layne is very courteous and his customer service skills are a 10 out of 10. We appreciate everything that he does for us.
Donna and Alan
As always, Layne dealt with a series of laptop issues quickly, efficiently and courteously. Though he - as usual - was very busy, he responded promptly to our request for his help and speedily resolved a problem (vexatious and concerning to us) via remote access without fuss. This was another occasion of his high quality service which we very much appreciate.
Stephen and Barbara
Just a short note of thanks for all your help in cutting over my old computer to my new one. It was seamless and you were all over what was required best of all it has been very successfull. I look forward to working with you in the future....very happy I found you.....someone that I can work with easily, with confidence and knows his stuff!!!
Outstanding service again from Layne. He has helped us out on several occasions and is always professional, knowledgeable and quick. No hesitation in recommending this business to anyone.
I found Layne on the web and am glad I did. I have had bad experiences with Geeks before but Layne was splendid. He didn’t patronise me and sorted out my problems quickly, he then went on to show me how I could avoid such problems in future. I will definitely call on him again.
Layne from Perth Computerhelp has been able to retrieve the contents of my mobile hard drive. This has meant a lot to me as the data was pretty much my entire life – business, social and lots of memorabilia.
I cannot recommend Layne highly enough as he diligent, very patient (especially with seniors like me who battle to keep up with IT stuff!) and very knowledgeable and down to earth.
Thanks once again
Due to your recommendations on what to purchase and your excellent setting up of the Wifi , work station and software, it was a seamless transition. So pleased you took all the frustration and hard work out of this process. You are worth your weight in gold.
Colleen, March 2022
In a word, Layne is simply amazing. Fast, efficient, knowledgeable, polite, helpful and all with no judgement at my lack of computer skills :) Would highly recommend Layne and will continue to use his services in the future.
Jane, Feb 2022
Layne provided quick and efficient advice on my laptop problems. He kept me informed of my choices and I felt very confident in the advice he gave me. A new laptop was purchased and all my data was transferred to it very promptly. I am extremely happy with the outcome.
Bernice, Feb 2022
I find Layne to be most efficient and always replies to emails promptly and with helpful advice.
Mary, January 2022
I have used the services of Layne ( Perthcomputerhelp) on several occasions and found him to be very friendly and thoroughly knowledgeable in computer technology. This time it was the mouse and the cursor was freezing. As usual, I text messaged him as he does not like to be called due to his busy schedule. He does not waste time in diagnosing the problem. Now the PC is performing as before. I am very satisfied with his services.
Ricky, Nov 2021
Layne was prompt, professional and helpful, and explained in easy simple English for us (we're non computer users). His follow up and honesty was also important to us. Thanks.
Wendy - Como
First impressions count, and first impressions are very good at your place of business. An immaculate parking area, and an immaculate workshop - totally organised, and a pleasure to see. Good rapport with clients, listens to problems, and provides advice as to fixes. Competent in execution, and willing to rectify problems in repaired work
9th August 2021
Generally very impressive. I am glad to be a client
Layne, is always friendly and extremely helpful. He is also very good at answering any questions/concerns. Appreciate his extremely good customer service.
Maria - Como
21st May 2021
5 stars from me, and will bear in mind any future issues and purchases, also if I can recommend you to others who need help I will definitely be doing so.
Once again thanks for all your help.
18th May 2021
Morning Layne, this is a brief note to record our appreciation for your advice in relation to our new system, it's aquisition and installation. You did a great job. The new computer suits our needs and the monitor is bright clear and large enough for our aging eyes to see very well ! Thank you again. We will recommend you to everyone we know who needs the services of an expert .
Kim & June
I had virtually given my Apple computer up for dead! Frustrated with it for well over a year. Now it has become my best friend and is alive and well! Thankful for the fantastic recovery.. have absolutely no hesitation to recommend to others.
Layne is an amazingly knowledgeable person who does a fantastic job. He is very patient and always helpful, especially with his older clientele who need that little extra assistance!!
He has helped with our business and personal computers for several years now and we wouldn’t go anywhere else.
Gill and Vic Miller
Layne provides an excellent and swift support service for when things go bad (Dad my computer won't turn on) and when service and upgrades are needed. Thanks again
Paul - Jan 2021
Layne provides a prompt and competent service at a competitive price.
Regards, Rob Medbury.
You not only have great service,but you back it up,from being prompt,polite,courtesy,,,i have had no difficulty in passing on your details,,,and the BBQ season has not yet commenced,,,two meters or not...Quite simply you are running a great service,,,run by a great guy,,,
Having a business laptop suddenly stop functioning is never a good thing. Layne came recommended as an astute and decent independent tech, and he didn’t disappoint. He was very responsive and helpful, especially given it was a weekend. Got the unit back up and running quickly and cost effectively, and clearly explained what the issues were and what had been done to address them. Would definitely utilise his services again if the need arises.”
"RM", “Director, Psychsafe Pty Ltd.”
I was recommended Layne’s technical help from a well-known computer shop and I am happy I took their advice. Layne came and set-up my PC account settings, Win10 settings, the emails, the printer, home network, all in a short manner of time. He is knowledgeable and skilled at his work and swiftly resolved all my issues, while explaining to me what he was doing. I had expected the work to take a long time but he was fast and efficient. In no time I had it all set-up. Thank you Layne. I know, I now have a ‘go-to’ person for all my computer needs.
P Payne. (13th March 2020)
Layne, of Perth Computer Help, has been my source of reference for all things computer for many years now. Some time back he assisted me in the selection and purchase of several pieces of equipment. I have had no regrets. His back up, and assistance service is excellent. He responds quickly to reported faults, and has a high degree of technical expertise which enables him to sort out and correct problems with the minimum of fuss, and in a timely manner. I have always found his rates very reasonable. A good, honest, reliable service
I (we) would like to advise anyone who is thinking of up-dating or just needing a service on their computer or any advice regarding this area of expertise that Layne van Smaalen from Perthcomputerhelp is first class in any aspect of computer needs. We have known Layne for nearly ten years now and he has ALWAYS been available to us no matter what our problem(s) were and reassured us "it can be fixed" and within a very acceptable time frame. He has always displayed empathy to us being the novice and always explained exactly what was needed with the best price. We have no hesitation whatsoever in referring Layne to anyone with ANY computer issues - he is the man for the job
M & R Elliot
Layne set up my new laptop and transferred everything from the old one-a job well worth paying him for. He saved me a big headache and did it promptly and competently, solving unexpected problems along the way with calmness. He's helpful and reliable - did the job when he said he would, turned up when he said he would. I will be going to him from now on for all my computer problems!
If I could give another STAR I would. Incredibly reliable, efficient, honest and will move mountains to get the job done right and as fast as they can. Hands down the most helpful I.T guy I've come across....
Layne has been helping me for at least two years now , with all my computer and internet problems . I can call him and he will always come to my house on the day . Nothing seems to be an issue with him , always very understanding and helpful .Even just giving me advice over the phone . I would be so lost without his never ending help .
I have been using perthcomputer help for around 2 years,Layne always provides a friendly efficient service i would reccomend him to my friends.
I’m happy to pass on your details to anybody seeking a professional computer guru who’s also good to deal with. My main criteria are (1) you know what you’re doing; (2) honest when something puzzles you; (3) can be trusted to show up at the agreed times; (4) give good value for money. In addition your occasional emails are informative and the typeface is so big that I don’t need to wear glasses to read it!
Thanks for all you do!
Thank you for your help Layne. Found you to be prompt, friendly and knowledgeable.
Would happily recommend you for any computer help. Also reasonably priced.
I am very grateful for your help with my laptop repair and upgrading of hardware and software. The result has exceeded my best hopes.
The new PCI-e network card and the Samsung SSD have given it a “kick” …. it boots up fast, loads files, messages and programs mega faster than ever before.
Great service, and top recommendation.
I have just had a replacement computer installed by Layne, of Perth Computer Help.
He is very knowledgeable and helpful (and patient with my ignorance), and phoned me several times to check that all was going well. I think he is trustworthy, and would recommend him to you.
You are a magician
Chelsea, Abel Roofing.
I am an old man, probably older than most at 96, but that is not enough to deter my interest in using computers after experience of about sixteen years. The big problem is that people like myself and many others, find the computer does not always respond in the manner we would wish and that very often is the the beginning of an unfavourable computer relationship with the user. There is a need to calm the storm and from my numerous experiences, I have found Layne has the gentle touch to restore the goodwill between myself and the troublemaker, for a most reasonable charge. For my computer problems, which I am unable to solve myself there is no problem, its always a call to Layne.
Thomas H Hicks
Thank you to Layne from Perth Computer Help for his reliable and efficient service. He has assessed in resolving many issues with our computers both personally and for our business.He has also set up and refined a web site for our business. Thanks.
I had a seemingly insurmountable problem when I lost my complete e-mail account, probably caused by incorrect settings by a previous technician. I know it presented some problems for Layne but he didn't let it beat him and I am now up and running and maybe more secure than before. I am very grateful.
I have used Perth Computer Help for all my computer needs for the last 8 years. Layne is very flexible and willing to assist when computer issues arise. He has helped me sort out potential computer threats and also put me at ease to solve perplexing IT issues. He is also prompt in attending to any requests. I would definitely recommend Perth Computer Help.
THANK U SO MUCH LAYNE! Feel so much better n safer having u at the end of the phone! X
I contacted the call centres for the manufacturers of my new software and printer but they were quite useless, and I lost a lot of time. Layne was prompt and pleasant, and he quickly fixed the problems with both.
From our perspective, Layne (Perthcomputerhelp.com) was just what we needed. Layne was able to configure our wireless router and get our 3 Laptops back up and running in no time. He was extremely professional and accommodating; he even came out to us at very short notice which allowed us to get back up and operational again faster than we expected. When you get used to having technology and in particular the Internet available at your fingertips, when it fails the whole household is upset and frustrated and without Layne we would have been unable to connect for an even longer period. I would have no hesitation in recommending Layne for IT support.
It’s so nice for us to have someone like you that knows what he is doing! [the last guy] would take a week to do what you do in two hours, and most of it was fixing his own muck ups.
Jenny, Amour Charters
Thankyou very much!!! Our networking and point of sale has never been so efficient (that means less work for me!) and I will surely be recommending perthcomputerhelp to anyone who needs help or advice with computers. Also, the 2 new PC's that you built for us are proving already to be a great investment. I can now go home at closing time!!! Thanks once again!
Perth Computer Help removed a bad virus in the minimum of time allowing me to get back to my part time job
Layne always makes an effort to get here as soon as he can or offers advice over the phone in the interim.
First time I have used Perth Computer to fix a problem on my computer, and was very pleased with the standard of service provided. Has good knowledge of computer problems, and explains it to clients.
From a loyal repeat customer, thanks heaps Layne. Layne is very knowledgeable on all computer things, he successfully sinced all our electronic goods. Layne was highly flexible and available on short notice on a weekend.
He was considerate to accommodate my limited availability. Worth every penny
Layne is a pleasure to welcome into your home... especially when your computer is wreaking havoc. My small
business would be less effective without him.
Very thankful for computer help even in very wet weather. Have been able to understand & use the computer better than I thought I could.