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PUNCTUALITY

Perth Computer Help endeavours to be on time for scheduled appointments however due to the nature of the work this is not always feasible. When the scheduled time can not be kept we aim to phone to arrange an alternative arrangement.

How would you rate punctuality of appointments made? No Opinion Poor Okay Pretty Good Perfect

How would you rate communication of time changes? No Opinion Poor Okay Good Perfect

Any other comments regarding appointment times...

COMMUNICATION

Perth Computer Help is keen to help users to help themselves and not just fix the problem without the customer knowing something about what has been done.

How would you rate the communication during your help session(s)? No Opinion Poor Okay Good Perfect

Any other comments regarding communcation during your help session...

KNOWLEDGE

Perth Computer Help has nearly 30 years of playing/tweaking/building/fixing computers, despite this, the knowledge to build or fix many computer problems are based on the past 3 years or even less for software/virus issues.

How would you rate the knowledge of new computer technologies? No Opinion Poor Okay Good Extreme

How would you rate the troubleshooting/bug fixing abilities? No Opinion Poor Okay Good Extreme

How would you rate the ability to speed up a slow computer? No Opinion Poor Okay Good Extreme

Any other comments regarding knowledge and proficiency of computer technologies....

PRICING

Perth Computer Help has only raised its hourly rate once. The pricing structure of flat minimum charge, flat hourly rate with brackets for home users/businesses/pensioners aims to be as fair as is feasible and offer quick response times when required usually without an extra fee. In extreme instances a 50% surcharge can ensure an immediate visit.

How would you rate the pricing? No Opinion Very Cheap Average Little High High

How would you rate the “value for money”? No Opinion Too Expensive Expensive so only use occasionally Worth every penny

Would you still use Perth Computer Help if prices increased 10-20% No Opinion No way Maybe For sure

Have you ever needed a quick response and was it adequate? No Opinion Too slow Adequate Very fast

The 50% surcharge is fair for an immediate or ‘awkward time’ visit? No Opinion Not really Maybe Sure

Any other comments regarding pricing....

Thankyou for you feedback! It will definitely help me improve my procedures.

Is it alright if we use some of your feedback in our promotional or advertising material, like facebook or webpage?

Yes , sure.
Yes, but only anonymously
No

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